Shipping policy

Last updated: November 3, 2026

This Shipping Policy explains where Everloop ships, how long delivery takes and what to do if there is a problem with your delivery. Please read it together with our Refund Policy. Nothing in this policy limits your statutory rights.

1. Where we ship

We currently ship only to addresses in the United States, including Puerto Rico and, where checkout allows it, other U.S. territories. If we start shipping to other countries (for example, the United Kingdom, Canada or Germany), they will be listed at checkout and section 9 will apply to those orders. If your address is not one we can ship to, checkout will not accept it or we will contact you.

2. Shipping cost

Standard shipping with tracking is free on all orders within the United States. All prices are in U.S. dollars. If we add any other shipping option, its price will be shown at checkout before you pay.

3. Processing and shipping times

  • Processing: 1-5 business days after you place your order. This is the time we need to prepare your order and hand it to the carrier.
  • Shipping: 7-14 business days after your order ships. This is an estimate for standard tracked shipping, which is free in the United States.

Business days are Monday to Friday, excluding public holidays. Your total waiting time is the processing time plus the shipping time. Your order is prepared and shipped by an external fulfillment partner that ships from outside the United States. This is why delivery usually takes longer than with a local warehouse.

These times are estimates, not guarantees. Delivery can take longer because of holidays, peak seasons, weather, customs processing or carrier delays, which we do not control.

4. Delays and our notice to you

If we learn that we cannot ship your order within the time we told you, we will email you with a revised shipping date, or tell you if we cannot give one. We will give you the choice to accept the delay or to cancel your order and receive a prompt full refund to your original payment method, as required by the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. You can also cancel at any time before your order ships, as described in our Refund Policy.

5. Tracking

When your order ships, we will email you a tracking number. Tracking is included with standard shipping. The first tracking update may take a few days to appear, and updates can pause while the package is in transit, especially when it travels from abroad. This alone does not mean your package is lost.

6. Several units in one order

If you order more than one unit, your items may be sent in separate packages, with different tracking numbers and arrival dates. There is no extra shipping charge for this.

7. Shipping address

Please check that your shipping address is complete and correct before you pay. If you notice a mistake, email us as soon as possible: we can change the address only before the order ships. We are not responsible for a package delivered to an incorrect or incomplete address entered by the customer, but we will do our best to help. If a package is returned to us because of an address problem or because it was refused or not collected, we will contact you to discuss your options.

8. Lost, stalled, damaged or not received packages

  • If tracking has not updated for 30 days, or tracking says delivered but you did not receive the package, please check with your household, neighbors, mailbox or building office and local carrier, then email us with your order number. We will investigate with the carrier and, if the loss is confirmed, send a replacement or refund your order.
  • If your package arrives damaged or the item is defective, email us within 90 days of delivery with a photo or short video, as described in our Refund Policy.

9. International orders (where we ship)

This section applies only if and when we ship to your country. The countries we ship to are shown at checkout.

  • Duties and taxes: outside the United States, any customs duties, import taxes (including VAT or GST) and fees charged by your country or the carrier are the buyer's responsibility, unless checkout states that they are included. We do not control these charges and cannot predict them.
  • Customs: customs inspections can delay a package. Delays caused by customs are not a failure to ship on time.
  • Delivery times: the estimated delivery time for your country is shown at checkout.
  • Returns: returns are accepted only in the cases described in our Refund Policy (damaged, defective, not working or wrong items), and when we ask you to send an item back, we pay for the return. If you are in the EU, EEA or UK, your 14-day right of withdrawal is explained in section 6 of the Refund Policy.

10. Contact

Email: helpsgilded@outlook.com
Postal address: HC-4 BOX 54199, Morovis, PR 00687, United States

We reply within 24-48 working hours, Monday to Friday.